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Home » Survey Tips » Open questions – Survey Design Tips

Open questions – Survey Design Tips

December 1st, 2010 Posted in Survey Tips

Got a open space to hear your participant's opinions?

Are your open questions getting meaningless responses?

Ending your survey with just ‘Other Comments’ doesn’t entice your participants to provide you with feedback that is useful for you to drive change in your business or organisation.

Give your participants some direction so that the feedback is beneficial. Here are some ideas:

If we could make one implementable change, that would improve your satisfaction, what is it?
What is one thing we could do differently?
When you think of [ organisation name ] what are the first 3 words that come to mind?
What is the main reason you utilise our services?

There are many more, these are just some ideas to get you started.

If you are unsure about how you can word your open response questions for better insights, or are looking for better solutions, check out our Survey Design Review or contact us for further options.

http://topsy.com/www.triberesearch.com.au/open-questions-survey-design-tips/?utm_source=pingback&utm_campaign=L2 Tweets that mention Open questions – Survey Design Tips | Base Camp — Topsy.com

[...] This post was mentioned on Twitter by James Fridley, Tribe Research. Tribe Research said: Are your open response questions getting meaningless responses? Here are some tips to change that: http://bit.ly/e6gUNg [...]
Steve

Directed questions are certainly the way to go if you want something specific or vaguely useful. Of course, online survey respondents can’t annotate their answers like they can on a paper form or interview, so a final comments section can be useful at least to allow them to explain their responses… which can be satisfying for respondents even when the researchers ignore those comments!
http://media.triberesearch.com.au/abn-interview-getting-to-know-your-tribe/ Australian Businesswomen’s Network with Suzi Dafnis, herBusiness interview January 2011 – Getting to know your tribe | Media Hub

[...] I think another thing about open response questions is often they appear as just being in ‘other comments’ at the end of your survey and people [...]

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