Tribal HQ

Kate Tribe is searching for a multi-tasker to assist at Tribe Research with research, marketing and administration; and to assist with various other activities Kate is involved with.

Position Description

Sydney-based work from home role undertaking a range of research assistant, marketing support and administration assistant activities for Kate and Tribe Research.

We are seeking an enthusiastic and motivated person with excellent communication, organisational and interpersonal skills. The successful candidate will have working experience in small business and customer service, with demonstrated skills in a range of research, marketing and administrative functions including telephone interviewing, data entry, scheduling, project management, book keeping, proof reading, social media, and database management.

Flexible work hours are offered within the framework of meeting deadlines. The role is for approximately 15 hours a week.

Applications must address the selection criteria stated. Applications can be lodged by email to work@triberesearch.com.au and must be received no later than March 20, 2012.

Position Outline

Tribe Research is a cloud based with a virtual team.

The role is to provide research assistance, marketing and administrative support to Kate, from undertaking telephone interviews with our client’s customers/members to a range of financial, marketing, communications, project management roles, and supporting initiatives to enhance Tribe Research’s reputation as a specialist market and social research agency and support Kate with her other activities.

Duties and Responsibilities

Be responsible for the following:

Research Assistant (Explorer role – see our team page to understand role summaries)

• Conduct short 3 question feedback interviews with the members of a long term client.
• Conduct other telephone interviews as required.
• Set up client approved drafted surveys in our online survey software and distribution of the email invitations.
• Data entry of postal surveys when applicable.

Administration Assistant (Mapper role - see our team page to understand role summaries)

Opportunities and project administration

• Manage Kate’s diary including opportunity meetings, event bookings and committee meetings.
• Assist in the organisation of the delivery for Kate’s coaching and speaking services
• Maintain the contacts in our CRM.
• Maintain our newsletter subscriptions.
• Project administration.

On and offline marketing and communications assistance

• Proof reading marketing materials and other articles.
• Update website content and PayPal.
• Liaising with printers.
• Update social media content regularly and assist with responding to comments (Facebook, Twitter, and LinkedIn).
• Distribute various newsletters.

General Administration

• Organise TRX (our past staff club) events.
• Occasionally answer phone.
• Manage general enquiries email inbox.
• Develop ideas that you have identified.

Position Requirements

• Sydney-based resident.
• Energetic self-starter, well-presented and able to work at home without supervision but with a strong commitment to team work.
• Understanding of small business.
• Attention to detail with excellent oral and written communication skills.
• Capacity to work flexibly.
• Comfortable with technology.
• Have a good internet connection and phone or Skype. A phone allowance will be provided.

Essential Skills

• Excellent organisational, communication and collaboration skills.
• Excellent working knowledge of MS Office Suite, and understanding of database management systems and web-based communications.
• Comfortable with learning new technology
• Proven experience in a similar position and/or appropriate qualifications.

Applications must address the selection criteria stated within the Position Description. Applications can be lodged by email to work@triberesearch.com.au and must be received by Tuesday March 20.

In 2008 we started a new role at Tribe Research: Mapper.

I’m not a fan of conventional job titles as they have a tendency to put people in boxes which people then try to fit, rather than broad roles that people can use to grow the business with their ideas and individual skills.  You can read more about our roles on our team page.

Our first Mapper was fantastic. She has her own business, Bounce Walking Tours, and learnt so much at Tribe Research that her business has grown too much to stay with us in her Mapper role. So we are now looking for someone as fantastic to fill the hole she left.

Mappers put things onto a map and bring them to the public eye, make them known or prominent and arrange them in an understandable order. In this capacity a Mapper:

• Finalises and distributes our newsletter Tribal Voice
• Proof reads my articles ready for publication
• Organises opportunity appointments and manages my diary
• Organises our Advisory Board meetings
• Organises our annual TRX event and distributes their newsletter [TRX is our previous staff club]
• Keeps MYOB up to date
• Keep the website up to date
• Does random other administration and marketing roles.

Tribe Research is fairly technology focused. We have CRM, wiki, remote working, and Skype. Having a handle on basic HTML will be useful.

A Mapper is a casual role of 8-16 hours per week. Preferably done as a few hours each day over the week.

Work at home, have a monthly meeting with Kate, need to come to 2 Planning Expeditions each year.

You must have your own computer with good quality internet connection [not wireless]. You must be independent, resourceful, positive and detail minded.

Instructions to apply

From our casuals to our full-timers, our whole team is involved in business planning and development. This includes:

• Being encouraged to explore, uncover and drive change at Tribe Research, in your future career and life in general.
• Respecting that activities outside of ‘work’ add to life experience, and that this compliments your understanding of research and how Tribe Research can be a better company.
• Submitting ideas that outline your suggestions for how to improve our processes or grow Tribe Research, and being rewarded for it.
• Attending regular Planning Expeditions where the whole team goes away from the office environment to discuss and plan the direction of the business.
• Attending other events we have
  • Bi-annual Training Expeditions where the team go on an adventure to learn research and business skills. For example, at one Training Expedition the team went on a treasure hunt and reported their findings back to Kate at the end of the day. One Explorer walked in saying: “I can’t believe we got paid for that, it was so much fun“.
  • Friday afternoon drinks and snacks with a range of topics: Project SWOTs, film, reading report, update from CEO, and casual catch up.
  • More about our past events
• Being accountable for coordinating specific aspects of the business, no matter what their role usually involves.
• Working with a collaborative mentality, with open discussion across all levels of staff

What do our team members say?

That this is the most flexible and rewarding job they have ever had.

People who have worked at Tribe Research enjoyed it so much they asked for an Alumni to be established. We call it TRX.